Safety at Zippyly
Safety is built into every trip — for the people who ride with us and the captains who drive with us.
Core Safety Features
Practical protections that work on every ride and delivery.
OTP-Verified Trips
A one-time code confirms the right rider and captain before a trip begins.
Live Tracking
Follow every trip in real time and share your live location with someone you trust.
In-App SOS
Reach help quickly from within the app if something doesn't feel right.
24x7 Support
Our support team is available any time, every day of the week.
For Riders & Customers
- OTP verification to start every trip
- Live GPS tracking and trip sharing
- In-app SOS and emergency support
- Captain details shown before pickup
- Ratings and feedback after every trip
- Secure, in-app payments
For Captains
- KYC and document verification at onboarding
- In-app SOS and trip-level support
- Trip and rider details before accepting
- Fair, transparent earnings
- Two-way ratings for accountability
- Guidance on safe riding practices
Your safety is our priority
If you ever need help during a trip, our support team is one tap away — 24x7.
Contact Support